The Oak Ridge Financial Services Group, Inc. Business Continuity Planning

The Oak Ridge Financial Services Group, Inc. has developed a Business Continuity Plan regarding how we  respond to events that significantly disrupt our business. Since the timing and impact of disasters and disruptions is unpredictable, we will have to be flexible in responding to actual events as they occur. With that in mind, we are providing you with this information on our business continuity plan.

Our Business Continuity Plan

We plan to quickly recover and resume business operations after a significant business disruption and respond by safeguarding our employees and property, making a financial and operational assessment, protecting the firm's books and records, and allowing our customers to transact business. In short, our business continuity plan is designed to permit our firm to resume operations as quickly as possible, given the scope and severity of the significant business disruption.


Our business continuity plan addresses: data backup and recovery; all mission critical systems; financial and operational assessments; alternative communications with customers, employees, and regulators; alternate physical location of employees; critical supplier, contractor, bank, and counter-party impact; regulatory reporting; and assuring our customers prompt access to their funds and securities if we are unable to continue our business.

Our clearing firm, RBC Custody & Clearing, backs up our important records in a geographically separate area. While every emergency poses unique problems based on external factors (time of day and the severity of the disruption, etc.) we have been advised by our clearing firm its objective is to restore its own operations and be able to complete existing transactions and accept new transactions and payments within four to 12 hours. Your orders and requests for funds and securities could be delayed during this period.

Varying Disruptions

Significant business disruptions can vary in their scope, such as only our firm, a single building housing our firm, the business district where our firm is located, the city where we are located, or the whole region. Within these areas the severity of the disruption can also vary from minimal to severe. In a disruption to only our firm or a building housing our firm, we will transfer our operations to a local site when needed and expect to recover and resume business within 12 hours. In a disruption affecting our business district, city, or region, we will transfer our operations to a site outside of the affected area and recover and resume business within 24 hours. In either situation, we plan to continue business operations, transfer operations to our clearing firm if necessary, and notify you through our website or our customer emergency number, (763) 923-2200 regarding how to contact us. If the significant business disruption is so severe that it prevents us from remaining in business, we will assure our customer's prompt access to their funds and securities.

Contacting Us

If after a significant business disruption you cannot contact Oak Ridge Financial as you usually do, you should go to our website at If you cannot access us through either of those means, you should contact our clearing firm, RBC Client Services at (612) 607-8903 for instructions on how it may accept liquidating orders, wire instructions, check requests and ACAT transfers.

for more information

If you have questions about our business continuity planning, you can contact us at (763) 923-2245 or